Frequently Asked Questions
We understand that selecting a home care provider is a significant decision and can often be complex. Our aim is to make this process as straightforward as possible for you.
Here, you’ll find answers to some of the most frequently asked questions that our clients have when considering the services we offer and how we can best support them. Our goal is to provide clarity and peace of mind during this decision-making journey.
If you have additional questions that aren’t covered here, please feel free to reach out to our 24/7 line. We’re here around the clock to provide you with the answers and guidance you need to make the right choice for your unique situation. Your comfort and confidence in our services are our top priorities.
Access to 24/7 Emergency Support
Working with Dilamphis Care
At Dilamphis Care, we offer a compelling alternative to hiring your own caregiver, backed by several years of experience.
Our expertise lies in recruiting qualified, compassionate caregivers who are dedicated to your well-being.
Our unique approach combines caregivers and medical professionals in an interdisciplinary team, ensuring all your needs, from housekeeping to specialized medical care, are seamlessly met.
We’ve established a robust infrastructure, handling everything from recruitment to insurance, payroll, and more.
Our client/caregiver matching system, designed for compatibility, ensures a harmonious fit in values, interests, and temperament.
With Dilamphis Care, you can rest easy knowing that even if your caregiver needs a break, we have a pool of skilled substitutes ready to step in when needed. Your care remains uninterrupted, always.
Embarking on your journey with Dilamphis Care is simple and convenient. Reach out to us today via phone or email, and our 24-hour support team will be ready to assist. Alternatively, you can complete our user-friendly Preliminary Senior Care assessment directly from our portal.
Once you’ve finished the assessment, our services will be activated. On the first day of service, a knowledgeable team member will visit you. During this visit, they will review the assessment, ensuring a comprehensive understanding of your unique needs and preferences.
Our goal is to build a personalized team of caregivers, experts in meeting your specific requirements. You can rely on our dedicated Support workers to handle tasks that you may find challenging, for as long as needed. Your well-being is our top priority, and we’re here to ensure a smooth and comfortable process.
At Dilamphis Care, your well-being is our priority.
In moments of urgency, we’re poised to provide swift assistance through our reliable 24/7 support. We’re always attentive and ready to respond when immediate care is required.
However, we understand that important decisions may take time. Rest assured, we respect your pace and choices. With Dilamphis Care, you’re in control, and we’re here to cater to your unique needs. Your comfort and confidence in our services matter most to us.
In numerous situations, we collaborate on patient care, allowing publicly funded homecare to provide as much support as possible, while we enhance your comfort and safety.
Our advocacy often leads to our patients receiving publicly funded homecare. We work closely with publicly funded homecare staff, actively participating in ‘all care provider’ meetings when invited.
At Dilamphis Care, our focus is ensuring your utmost well-being, harmonizing with existing healthcare initiatives. Additionally, we do not charge HST when our clients already receive publicly funded homecare, further reducing the total cost of care.
We are available 24/7, and 365 days a year
We are available after hours, never hesitate to reach out to us, we’ll do our best to respond to you swiftly.
Service Types
Dilamphis Care provides a wide range of services designed to meet the unique needs of individuals facing limited mobility or chronic health conditions, including dementia, depression, or stroke.
From comprehensive housekeeping to specialized end-of-life care, we’re here to support you every step of the way.
For a detailed overview of all our services, simply click here. Your well-being is our priority.
Dilamphis Care is here for you from the very first signs that you or your loved one may need a helping hand at home. Our services encompass light housekeeping and laundry, designed to bring ease and comfort to your household.
Absolutely, yes. At Dilamphis Care, our companion services are thoughtfully crafted to offer you or your loved one the warmth of companionship when it’s needed most. Our friendly companions are here to visit and connect, bringing a ray of sunshine into your day. Whether you’re seeking a listening ear, a partner for board games, or a delightful outing, we’re here to make it happen. Your well-being and happiness are at the heart of what we do.
At Dilamphis Care, we truly understand the desire to pass away in the embrace of familiar settings, surrounded by cherished faces. Our team of seasoned medical and palliative professionals specializes in making this heartfelt wish a reality.
We’ll ensure that every detail is attended to, from arranging a comfortable hospital bed and necessary equipment to offering discreet answers to any queries and skillfully managing pain. With respect, efficiency, and unwavering dedication, we’re here to support you every step of the way.
At Dilamphis Care, our dedicated team of medical professionals is ready to offer you comprehensive nursing care that covers all aspects of your well-being.
We understand the importance of a holistic approach to your health. That’s why our interdisciplinary team collaborates to provide you with the best possible care. From medical expertise to compassionate support, you can count on us to be by your side every step of the way. Your comfort and health are our top priorities, and our team is here to ensure that you receive the highest level of care that you deserve.
Caring for your loved one, whether full-time or part-time, can be overwhelming, and the risk of caregiver burnout is real. That’s why we’re here to offer you the vital support you need.
At Dilamphis Care, we understand the importance of regular breaks. We’re prepared to step in and provide respite for you, whether it’s on a short-term or long-term basis.
Your well-being matters, and we’re dedicated to ensuring you have the support and relief necessary to continue providing excellent care for your loved one.
If you or your loved one seeks 24/7 companionship and care, Dilamphis Care is here to provide the support you need. We carefully assess your requirements and hand-select caregivers and medical professionals to cater to your needs throughout the day and night.
Our coverage options are designed to ensure you receive the best care possible:
1. Round-the-Clock Shifts: We offer flexible staffing shifts, from three eight-hour shifts per day to other variations, to guarantee that qualified staff are available whenever you require assistance.
2. Live-In Service: With our live-in support worker, you have someone by your side for 20 hours each day, ready to assist and provide care for up to 8 to 12 hours daily. Your dedicated caregiver will stay and rest in your home, provided there is a private bedroom available. It’s essential to note that our services adhere to BC Live-In labor standards, which mandate a minimum of four consecutive hours of rest in every 24-hour work period for live-in caregivers.
Rest assured, your well-being is our top priority, and we’re here to ensure your comfort and care around the clock.
Absolutely, we have a dedicated service designed just for this situation.
We’re here to support you in every step of your hospital journey – from preparing for your stay, providing transportation to and from the hospital, to caring for you when you return home until you’re back on your feet.
Dilamphis Care services encompass a wide range of home support, including housekeeping, laundry, meal preparation, companionship, outings, and running errands. Additionally, we offer personal care services at home, such as bathing, grooming, and medication management.
For specialized care, like monitoring vital signs, pain management, or handling chronic conditions, a nurse or qualified medical professional will be available as needed. Your well-being is our priority, and we’re here to make your transition as smooth as possible.
Team Members
At Dilamphis Care, we prioritize your well-being and peace of mind. Our dedicated team undergoes rigorous screening and bonding, guaranteeing you the highest level of care.
Our caregivers are not only qualified but also compassionate, committed to ensuring your comfort and safety. We carefully select individuals who align with our core care principles, ensuring you’re in capable and caring hands. Your trust in us is well placed.
At Dilamphis Care, we entrust our patients to a team of qualified professionals. Our dedicated and diverse interdisciplinary team includes seasoned nurses and compassionate support workers and health care assistants (HCAs).
We take pride in our extensive team of specialists, each carefully selected to meet the unique needs of our clients. Rest assured, your care is in capable hands.
Are you uncertain about whether you need Dilamphis Care or the expertise of a caregiver, nurse, or other medical professionals? Let’s delve into the details:
1. Assessment of Your Needs: During our senior care assessment, our primary focus is understanding your unique needs.
2. Qualified Caregivers and Support Workers: Our team of qualified caregivers and support workers are equipped to provide a wide range of in-home support services. This includes tasks like housekeeping, laundry, meal planning, food preparation, companionship, outings, and running errands. They are also adept at assisting with personal care, such as bathing, grooming, and medication management.
3. Specialized Medical Care: Should your needs go beyond the scope of in-home support and require specialized medical attention, we’ll connect you with a nurse or another qualified medical professional. These experts excel in tasks like monitoring vital signs and managing chronic conditions.
4. Your Well-Being is Our Priority: Please rest assured that your well-being is our top priority. We’re committed to working closely with you to ensure that you receive precisely the level of care that best suits your unique situation.
By taking these factors into account, we can provide you with the care that perfectly matches your requirements.
Ensuring a Perfect Match & Making the Right Choice for Your Loved Ones!
At Dilamphis Care, we understand that finding the perfect professional for your loved one is paramount. The journey begins with a simple question: How can we guarantee an impeccable match with our hired professionals?
Our process commences with an assessment or an initial meeting, which we offer as a complimentary service. This is a chance for us to connect with you personally and to understand the unique needs and preferences of your loved one(s). We believe in building a foundation of trust from the very start.
Central to our approach is the development of a deep and meaningful relationship. We don’t simply assign caregivers randomly; rather, we employ a distinctive caregiver/client matching system that ensures alignment in values, personality, and requirements. Think of it as crafting a harmonious partnership that goes beyond the norm.
Picture the first meeting as the first step towards creating a bond that resonates with care, companionship, and reassurance. This connection, much like the warmth of family, is what we strive to foster. It’s about more than just delivering care; it’s about providing comfort and security to your loved one(s).
So, when you ask how we guarantee a perfect match with our hired professionals, remember that the answer lies in our commitment to personalization, thoughtful assessment, and a dedication to creating connections that stand the test of time. At Dilamphis Care, we’re not just offering care-at-home services; we’re extending our hand to embrace your family as our own.”
Billing Period and Fees for Service
Are you wondering about the cost of services at Dilamphis Care? You’ve come to the right place.
At Dilamphis Care, we offer a wide array of services, ranging from home support to specialized care for individuals dealing with chronic conditions. Our pricing structure is designed to be flexible, tailored to your specific needs and the qualifications required by your caregiver.
Our fees are typically calculated on an hourly basis, starting at an affordable rate of just about $30 per hour. To ensure we understand your unique requirements, we offer a complimentary in-home visit or preliminary senior care assessment directly from our portal. During this time, we’ll get to know you and your loved ones while assessing your precise needs.
Rest assured, there’s no obligation on your part. We’ll provide you with a detailed estimate of costs during our meeting. We’re here to provide you with the support and care you need, with transparency and flexibility as our guiding principles.
At Dilamphis Care, we understand that convenience and flexibility are key when it comes to managing your payments. That’s why we offer a range of payment options to suit your preferences.
You can settle your bills with ease using credit and debit cards, make secure bank transfers, or opt for the simplicity of Electronic Funds Transfers (EFTs). We also welcome Interac and American Express cards for your convenience.
When it comes to billing, we operate on a biweekly cycle. We issue invoices promptly for the services we’ve provided, ensuring transparency and clarity in your transactions.
Our payment terms are designed with your comfort in mind, offering a net ten (10) day window for settling your dues. You have the flexibility to choose between two convenient payment methods: you can have your charges billed directly to your credit card on file, or if you prefer traditional methods, you can send us a cheque.
Rest assured, we’re committed to making your experience with Dilamphis Care as smooth and hassle-free as possible.
At Dilamphis Care, we understand your concern about our minimum hours per visit. Let us put your mind at ease.
Our minimum home care service package typically begins with three hours. However, we do take into account various factors. Depending on your location and the time of day you require our services, we may adjust the minimum hours to either 4 or 6 hours per visit.
It’s important to note that this does not include any charges for travel to and from your home. We prioritize your convenience, and there is no additional cost for travel, especially if your location is easily accessible by public transit.
In certain cases, such as when a medical specialist, like a physician or nurse, visits your home, the visit may be shorter than three hours, tailored to your specific needs.
Your well-being and comfort are our top priorities at Dilamphis Care, and we’re here to ensure you receive the care that suits your unique situation.
Why should you invest in Dilamphis Care when publicly funded support is available? It’s a valid question, and we’re here to provide clarity.
Dilamphis Care acknowledges the importance of publicly funded plans that cover essential support for residents in need of care. We don’t aim to replace them; rather, we complement their services.
Our approach is to work hand-in-hand with local health authorities, ensuring our clients receive the best possible care. We’re passionate advocates for publicly funded homecare, and we actively bridge the gaps in service to ensure you receive nothing short of top-tier care.
Rest assured, your investment in Dilamphis Care enhances and personalizes your care experience, adding a layer of support that goes above and beyond. We’re dedicated to your well-being, and we’re committed to delivering excellence in every aspect of your care journey.
